Privacy Policy — viptaka 24's commitment to protecting your information

1Introduction

viptaka 24Welcome to Privacy Policy This document explains what information we collect about you, why we collect it, and how we keep it secure. By using our platform, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why our Privacy Policy Written in plain, clear language — no complex legal jargon. You have every right to fully understand what we do with your information.

2What information we collect

viptaka 24When you open an account and use our services, we may collect the following types of information. Each piece of data is collected for a specific reason, and we do not seek any information beyond what is necessary.

1. Information provided at registration:

• Full name & date of birth (for age verification)
• Email address (for communication and account verification)
• Mobile number (for security verification & SMS notifications)
• Address (as part of the KYC process)

2. For KYC Verification:

• Copy of National ID or Passport
• Selfie or photo (for identity verification)
• Proof of Address (utility bill or bank statement)

3. Automatically Collected Information:

• IP address & device type
• Browser type & operating system
• Page visits, clicks & session duration
• Cookies & Local Storage Data

4. Financial Transaction Information:

• Deposit & Withdrawal History
• Payment method details (last 4 digits only, not full card number)
• Mobile banking number (bKash, Nagad, etc.)

3How we use your information

Collected information is used solely for specified purposes. viptaka 24 never uses your information unnecessarily.

We also analyze aggregate data — which contains no personal identifiers — to improve our service quality and plan new features.

4Cookies & Tracking Technologies

viptaka 24 Cookies and similar technologies are used on our website and app. Cookies are small text files stored on your device that help enhance your experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure platform security. Without these, the platform may not function properly.
• Functional Cookies: Remembers your preferences — such as language settings or theme.
• Analytics Cookies: Data on which pages you visited, how long you stayed, and what you clicked is collected to improve the platform.

5Data Sharing & Disclosure

viptaka 24 never sells your personal information. However, in the limited circumstances below, certain data may be shared with specific parties:

• Payment Processors: Transaction details are shared with bKash, Nagad, or other payment partners as needed to process deposits and withdrawals.
• KYC Partner: Documents may be shared with approved third-party verification services for identity verification purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited data may be used to operate our anti-fraud systems.

In all of the above cases, third parties operate under our strict confidentiality agreements and may only use the information received for the specified purpose.

6Data Protection Measures

Your Privacy Protected by viptaka 24 Industry-leading security technology is used. Our protection is multi-layered:

• SSL/TLS Encryption: All communications on the website and app take place through encrypted channels.
• Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security has been added to the login process.
• Firewall & DDoS Protection: Server-level protection against attacks is in place.
• Regular Security Audits: Regular security assessments are conducted by independent experts.
• Access Logging: A complete record is maintained of who accessed what information and when.

While we take every measure to ensure maximum protection, no one can guarantee 100% security on the internet. We therefore ask that you also take responsibility by using a strong password and never sharing it with anyone.

7Your Rights

viptaka 24As a user of

• Right to Know: Contact our support team to find out what information we hold about you. We will respond within 7 business days.
• Right to Rectification: If any of your information is incorrect, you can correct it through your account settings or by contacting support.
• Right to Erasure: After closing your account, you may request deletion of your data. However, certain information may need to be retained for a specified period due to legal obligations.
• Right to Object to Processing: Users are given the option to opt out of marketing communications.
• Data Portability: You may request a copy of your personal data in a machine-readable format.

8Data Retention Period

We retain your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Details: A minimum of 5 years under financial regulations.
• KYC Documents: 5 years after verification, or longer if required by law.
• Log Files: Typically 12 months.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Once the retention period ends, data is securely deleted or anonymized.

9Children's Privacy

viptaka 24 strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

If it is confirmed that a minor has registered an account by mistake, that account will be closed immediately and all collected data will be deleted.

10Privacy Policy Updates

viptaka 24 If needed, please refer to this Privacy Policy reserves the right to make updates. If any significant changes are made, registered users will be notified in advance by email, and the date of the change will be noted at the top of this page.

Continued use of the platform after any changes will be taken as acceptance of the updated Privacy Policy you have given consent. Please make a habit of reviewing this page regularly.